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About Me

Crowdsourcing: A Definition

  • I like to use two definitions for crowdsourcing:

    The White Paper Version: Crowdsourcing is the act of taking a job traditionally performed by a designated agent (usually an employee) and outsourcing it to an undefined, generally large group of people in the form of an open call.

    The Soundbyte Version: The application of Open Source principles to fields outside of software.

Crowdsourcing in the News

  • July 27, 2008: The Washington Post
    While I was on vacation The Post's Jane Black dropped a line to ask me what I thought about crowdsourcing in restaurants. Naturally, I replied that I don't think about crowdsourcing in restaurants. In fact, I'm always asked when crowdsourcing doesn't work, and I've tended to use just such retail examples as this. After all, do you really want the crowd making your tofu chili? This sure shows my lack of imagination. Turns out that a few entrepreneurial restaurateurs are doing just this. Black's piece made A1 in yesterday's paper.
  • March 25, 2007: New York Times and NPR's On the Media
    Another twofer: First, in yesterday's Times Jason Pontin takes a first-hand look at Mechanical Turk, ChaCha.com and Jeff Bezos' notion of "artificial artifical intelligence." His experience is less than satisfactory, and a reminder that not everything should be crowdsourced.

    My favorite NPR show, On the Media, interviews TPM Muckraker's Paul Kiel about the site's recent experiment in crowdsourcing. Muckraker asked its readers to parse the 3,000 emails pertaining to the firing of federal prosecutors that Dept. of Justice released last week. Within hours Muckraker readers were ferreting out compromising passages, some of which led to news leads for MSM pubs, further evidence that the crowd has a promising future in performing investigative functions. Shady politicians (is that phrase redundant?) beware.
  • March 19, 2007: New York Times and Detroit Free Press
    Today's a twofer: The New York Times' David Carr writes about Assignment Zero in his column, "The Media Equation." I edited David a few times at the now defunct Inside.com (It shined brightly but briefly). If memory serves, he could recall obscure circulation figures on certain newspapers and magazines from memory. No mean media critic, in other words. So I was elated to see him give Assignment Zero a cautiously optimistic treatment.

    Crowdsourcing also made the Detroit Free Press today, where religion writer David Crumm writes about how theologians and pastors are using the model to let their congregations "shape a church's worship and programs." I haven't followed the crowdsourcing in religion angle as much as I'd like, and this is a great introduction to the subject.
  • March 16, 2007: Radio: WNYC - Crowdsourcing and Music
    Does user-generated content threaten the recording industry? That presumes there's still a recording industry to speak of. I'm kidding—kinda. But CD sales get more and more anemic and companies building businesses out of unknown bands—call it music by the crowd—look more and more interesting (and viable) all the time. Yesterday I was on one of my favorite WNYC shows, "Soundcheck" discussing all this and more. Stream or download the show here. You can listen to my segment alone (it runs about 20 minutes), but I recommend you listen to the opening segment on the bizarre-but-intriguing midomi.com. Midomi is a social networking site that allows you to search for music by singing a few bars into a microphone connected to your computer. Soundcheck brought in a trained opera singer to put Midomi's software to the test, with humorous results. American Idol-meets-Myspace-meets-iTunes-meets-voice-recognition-software. That's some mash-up. What will those Stanford smarties dream up next?
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May 12, 2008

Urgent Appeal! Crowdsourcing.com in Search of the Crowd

Let's call a spade a spade: I'm a terrible blogger. Or at least, I've found the demands of a (young) family and (merciless) book to be incompatible with the kind of constant attention a healthy blog requires. The predictable response is that traffic fell off last year while I concentrated my efforts on the book at the expense of the blog.

While I look forward to putting the blog back on the front burner in a few weeks when I've given my publisher final changes to my book, that will be too late to make my own little crowdsourcing experiment a success (For late arrivals, this consists of publishing excerpts of the book on this blog, then collecting the most incisive, witty and informative of the resulting comments in an appendix that will be published in my upcoming Crowdsourcing Book). The problem: Too few comments and, more to the point, too few commenters. This is a shame because I'm confident that given enough eyeballs this limited but, to my mind, significant act of crowdsourcing would constitute a nifty new model of book publishing. Why, in this age of instantaneous publishing, should critics wait until the publication of the book to make their views known? Wouldn't the reader be better served by being able to encounter multiple viewpoints in one handy volume? Or at least that's my three-quarter-baked idea.

At any rate, I'm not only asking you to start reading and writing on crowdsourcing.com, but also to spread the word. I know at least a few of my regular readers write influential blogs of their own. If you support my effort or even—especially—if you think my ideas deserve a good old fashioned literary beat down, lend me a hand.

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Comments

This goes to show two important functions in "managing" the crowd:

1. Excepting a few fully self-organized systems, the crowd(s) need to be somehow "herded", "nudged" or otherwise made to actualize. This herding or nudging is highly interesting.

2. Crowds thrive on tools. Flickr became massively popular because it was an easy tool. Same for Blogger or TypePad or any other similar system. However, the traditional blog isn't a great commenting platform. I hate reading an interesting post and realize I have to trawl through tons of comments in order to position my comment. And I'll try not to get started on the scrolling. If I want to make a point in a text, I want to make it at the exact sentence that enthralls/offends/intrigues me, not eight pages down. With modern technology (this whole Web 2.0 malarkey) this should be easy, n'est-ce pas?

Rant over.

My english is very bad... so if i have any comments could I bring to you in spanish?

Just this week I'm doing and special repoort of Crowdsourcing on comunication on my blog... (www.interactividad.org). I'll put touy urgent appeal on it.

Thanks
Marc

Jeff...comments are always the *hardest* thing to get on a blog. That is, unless you're specifically creating what some would call an "echo chamber" (or a Boston bar during Red Sox season) or specifically courting controversy one way or another.

Then again, courting controversy isn't always a guarantee of comments either....

Did you also try posting on Twitter and Facebook about this? These days, the "crowds" seem to happen on Twitter (I always get good traffic back on Twitter) and Facbook can send some traffic as well.

Although, once again, getting people to actually *comment* is tough. I think that's why people like Twitter--it's like running commentary with no responsibility to anyone other than yourself (but what people don't know is that tweets end up in search...)

I'll have to take a look at your other chaps too--see what I can argue with you about ;-)

I agree with both T. Grier and A. Rehn, it's interesting and hard to drive people to your website. That's what made Google and Adwords make a fortune, right.

I would say even though you've received quite few comments, the quality of those comments have been way better than most blogs ever get. Quality over quantity, and you have it here.

What drives people to a good blog is mainly two things, I find: frequency and quality. Seth Godin http://sethgodin.typepad.com/ is great at this. You have great quality here, but as you said yourself, the frequency's lacking.

I don't know what I think about the following, but it's worth pondering: Couldn't you just take two hours each week and post about your life in publishing and that whole circus? Many people would find that interesting, I know I would, and unless you're sitting by your keyboard all days, perhaps it could be of interest, giving you higher post frequency.

Also you could push for the whole book thing, giving the book category its own sub-page, like http://www.thesimpledollar.com is doing by refering to certain posts with the links My Story and 31 Days to Fix Your Finances. You could do that with the whole book critique thread of posts. That way it's easy to sift that out and lift it from the everyday posts.

"Why, in this age of instantaneous publishing, should critics wait until the publication of the book to make their views known? Wouldn't the reader be better served by being able to encounter multiple viewpoints in one handy volume?"

Agreed, but would Crown Books be better served?

What if, after 18 months of getting ready to publish this book, the crowd suddenly turned on Jeff Howe? Jeff posts book excerpts on Crowdsourcing.com, the comments turn nasty, and some NY Times critic, in an effort to better understand crowdsourcing, reads the negativity, finds it more compelling than the actual content, and pans Jeff's book? After selling a mere 1500 copies in 6 months, the book becomes a cautionary tale on the fickleness of the crowd.

Better yet, what if two months before the book is to be published, Jeff makes an urgent plea to the crowd to help refine, edit, and spread the word for his new book - (gasp) only to get 5 responses?! The economy has turned to crap since Crown bought the book, cambrianhouse.com has gone belly up, and now, with shrinking marketing budgets, Crown has to choose between promoting the "once golden" crowdsourcing book (OMG, where did his platform go?) or some hot new Facebooking for Dummies guide.

But where are the crowds? Send in the crowds.


Actually, El Matador, I think your comment is the first one I'd qualify as nasty. At any rate, sales and reviews are out of my hands, as is the state of the economy.

The one point I want to clarify in particular is that the book is about 99 percent refined and edited. So far I've only changed one passage in response to a comment relating to the excerpts. Frankly, there have been some really useful criticisms, but I no longer have the freedom, or time to institute such changes. And that wasn't the point behind this experiment: The book proper is there to express my ideas; the appendix is there to express the ideas of the crowd (or those that read my blog, anyway).

I considered crowdsourcing the actual editing of the book, but for better or worse I'm just too old school for that level of experimentation. I wrote the book in relative isolation, and edited it based on comments from both my US and UK editors, as well as a few trusted friends who agreed to take an advance peek.

And again, I'd like to emphasize to my readers that I'm quite happy with the comments I've received so far. I don't need a zillion comments. Just a few good ones. My concern was that the appendix would be limited to a handful of voices, and I wanted to bring in more diversity than that. So far I'm glad I put out the appeal. A number of bloggers were kind enough to point to the excerpts and encourage their readers to visit.

Why in this age of instant communication would one be surprised that commentary such as yours is shared? Because your tactlessness is affronting

Agreed, but would Crown Books . . . . . . . . . . .

What if the crowd turns on Jeff Howe?

Better yet, what if . . . . . . . . . . . .you get the point?


The tongue can splice and dice all it wants with words and those words El Matador, belong to you.

In days of old when men were bold cynicism aided the pursuit of virtue. You can read on here: http://en.wikipedia.org/wiki/Cynicism

Alan

Marc: I'd love to welcome comments in Spanish, but I would then have to crowdsource the translation. That sounds like a joke, but it's not. Go ahead and submit any Spanish-language comments and I'll throw out a request for someone to translate them. Thanks!

Jeff, I just learned about this book project and blog of yours. I haven't had time to read your writings yet (except for the Wired article), but this is a truly fascinating topic, and I can't wait for your book to be published!!

To introduce myself, I'm heading Nokia Beta Labs (publicly visible at www.nokia.com/betalabs), a place where we at Nokia try to practice crowdsourcing with a passionate user community of around 100k people (out of which a couple of thousand actual contributors). Our initial concept is very simple and humble, but already now, it has proven it's tremendous power.

To which chapter would you wish comments the most, and when is the deadline?

Also, I recently hired a Master's Thesis worker to do his thesis about the same topic:
http://betalabs.nokia.com/blog/2008/04/16/introducing-me-the-nokia-beta-labs-thesis-worker/

Don't hesitate to contact me, if you see a way we could help each other!!

cheers,

- tommi

Hi Tommi,

Great to hear from you. I'd love to know more about what you're doing at Nokia, but I'll contact you offline for that. In the meantime, please check out chapters six and seven. I strongly suspect they'll strike home with what you're working on with user-communities. Would love to feature your commentary.

Jeff,

The only major mistake I can see, thus far in your crowdsourcing efforts, is a failure to engage. (And I said the same things to CBC at Northern Voice this year). I've made comments on several of your posts which, although you may or may not qualify them as "high quality", were nonetheless carefully thought out and articulated.

You never replied - either in the comments, or privately.

You've pointed out, above, that you have no intention of editing your "99% refined and edited" manuscript, and that the only comments that will make it into your appendix, and those which meet some arbitrary criteria - presumably, the ones you like.

If I comment on Tris Hussey's blog, I *always* get a response. If I chastise CBC, either publicly or in private, I get a mug or a t-shirt.

When I offer to contribute free research, analysis, or even encouragement to YOU - I get silence.

Enough said.

Josh ... All I can say is guilty as charged. I've been so wrapped up in the edit process that I've failed to devote the kind of thoughtful responses (or, as you point out, any response whatsoever) that the comments posted so richly deserve. For what it's worth, consider it a lesson learned on my part.

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The Trailer


  • Click here to watch the Crowdsourcing trailer and then pass it on.

About Me

Events

  • Tuesday, September 2, 7:30 PM
    Author Talk and Signing
    Kepler’s
    San Francisco
    1010 El Camino Real
    Menlo Park, CA 94025

    Wednesday, September 3, 7:00 PM
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    Thursday, Sept. 4, 7:30 PM
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The Rise of Crowdsourcing

  • Read the original article about crowdsourcing, published in the June, 2006 issue of Wired Magazine.