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Crowdsourcing: A Definition

  • I like to use two definitions for crowdsourcing:

    The White Paper Version: Crowdsourcing is the act of taking a job traditionally performed by a designated agent (usually an employee) and outsourcing it to an undefined, generally large group of people in the form of an open call.

    The Soundbyte Version: The application of Open Source principles to fields outside of software.

Crowdsourcing in the News

  • July 27, 2008: The Washington Post
    While I was on vacation The Post's Jane Black dropped a line to ask me what I thought about crowdsourcing in restaurants. Naturally, I replied that I don't think about crowdsourcing in restaurants. In fact, I'm always asked when crowdsourcing doesn't work, and I've tended to use just such retail examples as this. After all, do you really want the crowd making your tofu chili? This sure shows my lack of imagination. Turns out that a few entrepreneurial restaurateurs are doing just this. Black's piece made A1 in yesterday's paper.
  • March 25, 2007: New York Times and NPR's On the Media
    Another twofer: First, in yesterday's Times Jason Pontin takes a first-hand look at Mechanical Turk, ChaCha.com and Jeff Bezos' notion of "artificial artifical intelligence." His experience is less than satisfactory, and a reminder that not everything should be crowdsourced.

    My favorite NPR show, On the Media, interviews TPM Muckraker's Paul Kiel about the site's recent experiment in crowdsourcing. Muckraker asked its readers to parse the 3,000 emails pertaining to the firing of federal prosecutors that Dept. of Justice released last week. Within hours Muckraker readers were ferreting out compromising passages, some of which led to news leads for MSM pubs, further evidence that the crowd has a promising future in performing investigative functions. Shady politicians (is that phrase redundant?) beware.
  • March 19, 2007: New York Times and Detroit Free Press
    Today's a twofer: The New York Times' David Carr writes about Assignment Zero in his column, "The Media Equation." I edited David a few times at the now defunct Inside.com (It shined brightly but briefly). If memory serves, he could recall obscure circulation figures on certain newspapers and magazines from memory. No mean media critic, in other words. So I was elated to see him give Assignment Zero a cautiously optimistic treatment.

    Crowdsourcing also made the Detroit Free Press today, where religion writer David Crumm writes about how theologians and pastors are using the model to let their congregations "shape a church's worship and programs." I haven't followed the crowdsourcing in religion angle as much as I'd like, and this is a great introduction to the subject.
  • March 16, 2007: Radio: WNYC - Crowdsourcing and Music
    Does user-generated content threaten the recording industry? That presumes there's still a recording industry to speak of. I'm kidding—kinda. But CD sales get more and more anemic and companies building businesses out of unknown bands—call it music by the crowd—look more and more interesting (and viable) all the time. Yesterday I was on one of my favorite WNYC shows, "Soundcheck" discussing all this and more. Stream or download the show here. You can listen to my segment alone (it runs about 20 minutes), but I recommend you listen to the opening segment on the bizarre-but-intriguing midomi.com. Midomi is a social networking site that allows you to search for music by singing a few bars into a microphone connected to your computer. Soundcheck brought in a trained opera singer to put Midomi's software to the test, with humorous results. American Idol-meets-Myspace-meets-iTunes-meets-voice-recognition-software. That's some mash-up. What will those Stanford smarties dream up next?
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March 08, 2007

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Comments

On a related note to crowdsourcing advertising, apparently a man submitted a fake Gucci ad to the Swiss publication SonntagsZeitung -- see http://editorandpublisher.com/eandp/news/article_display.jsp?vnu_content_id=1003551020&imw=Y. The publication thought that it was real and charged Gucci for the ad placement.

My question is does this mean that normal folk can present themselves as professional ad professionals?

So here are some of my reflections on this interview and how I think Snider is speaking to the debates that have already happened here on the blog:

- Snider makes it clear that since him and Federighi funds the productions themselves, they are amateurs. Training does not make you a professional. This is a new take on how we've tried to define professional/amateur here before.

- Snider says that they do these contests for the chance to make a successful ad, not for a particular affinity for the product. This is important to remember if we are going to predict what kinds of applications will attract a crowd. The product doesn't even have to be that sexy to someone to get them to crowdsource. If the creative process is there, the ability to gain skills/experience/fame, and if the bounty is big enough...or some ratio of all of those things...then people will crowdsource.

- In his advice to crowdsourcing newcomers, Snider makes it clear that the vast majority of stuff from the crowd is crap. This supports Jeff's original rules for the crowd (the crowd produces mostly crap).

- Snider seems to think that crowdsourcing may be just a fad in the ad industry, and he is doubtful that crowdsourcing can work beyond creative/design industries. This makes me sad, but still determined to prove him wrong!

What else in this interview stood out to everyone else?

Steve,

What you've pointed out might be a form of "crowdslapping," but I think it's really just some guerilla self-promotion. Sure, the ability for an individual to crash a magazine by producing such a good quality ad speaks to the fact that technology and know-how have spread to the point where amateurs can be as good as professionals. This is an assumption crowdsourcing rests on. However, I don't know if there is all that much similarity between this Gucci guy and crowdsourcing as a problem solving model. But he's a damn good con, and I hope to see more of him.

@Steve—Brilliant. I hadn't heard about that one. Thanks for posting
@Daren—I'm so glad someone is keeping crowdslapping alive. Right now we're about the only two people keeping it in circulation. A colleague here at Wired coined it to describe the now infamous Chevy Tahoe ads in which users turned on Chevy and created spots indicting the automaker for rampant disregard of global warming, etc.

I think crowdslapping is an important term and we should watch for it. We shouldn't discount "failed" crowdsourcing efforts, either, because it may be because the crowd slapped back at the company that started the crowdsourced project. The reason crowdslapping is important is that it is a form of resistance from the crowd, objecting to any number of things (in the Tahoe ad contest it was an objection to the product's environmental impact, mostly). Since the exploitation of the amateur who works for relatively little to line the pockets of big companies will be a focus in crowdsourcing research, we should see crowdslapping as a chance for the crowd to flex its muscle. Crowdslapping is also interesting because its a relatively united effort that emerges from otherwise decentered and disjointed groups of individuals.

p.s. In defense of communication as a branch of scholarly inquiry, how many other majors are awesome enough to have words like "crowdslap" in them?

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The Rise of Crowdsourcing

  • Read the original article about crowdsourcing, published in the June, 2006 issue of Wired Magazine.